It is unpredictable whether the recharge made in the wrong address can be retrieved and it usually takes quite a long time. So we strongly suggest the users carefully check the recharge address so as to ensure the operation accuracy and avoid the loss of personal asset.
Recharge in the wrong address is classified as personal maloperation. JEX platform will make the operation of retrieve within a manageable cost range, in order to redeem and reduce the user’s property loss. Considering the enormous human and material resources involved in the retrieve of the wrong or mistaken recharge, no retrieve will be made for the loss of less than 1 ETH. And for the users whose loss are within the range of retrieval, a certain amount of fee has to be paid.
Conditions for the service of retrieval
- The coin value should be more than 1 ETH.
- After submitting your work order and contacting customer service for retrieval service, you’re expected to provide your JEX account, wrongly recharge coin type, amount, address, Txid and relevant screenshot. It is up to the JEX platform to judge whether your application is eligible for retrieval.
The service of retrieval usually features great difficulty and long time cycle, as it involves the operation of e-wallet and secret key, which is only entitled to the personnel of high authority. Be sure to wait patiently, since no specific retrieval time can be guaranteed.